Terms and Conditions

Effective Date: 1st April 2025

These Terms and Conditions govern your access to and use of the online appointment booking, consultation services, and payment system offered by Dr Vatsal Suchak (“We”, “Us”, “Our”). By using this platform, you agree to be legally bound by these Terms in accordance with the laws of India.

1. Eligibility
– Users must be at least 18 years old or have the consent of a legal guardian.
– You agree to provide accurate and complete information during appointment booking and communication.

2. Nature of Service
– Our platform allows patients to schedule medical appointments, both in-person and via teleconsultation.
– Teleconsultations are provided in good faith but are not a substitute for physical consultation in emergency or critical cases.

3. Professional Standards and Limitations
– All consultations are in line with guidelines laid out by the National Medical Commission (NMC), Government of India.
– No emergency or life-saving care is provided online.

4. Fees and Payments
– Consultation fees must be paid in full before booking confirmation.
– Payments are processed via secure third-party gateways. We do not store your financial information.

5. Appointment Scheduling and Confirmation
– You will receive confirmation via email/SMS after successful payment.
– We reserve the right to cancel or reschedule appointments due to unforeseen circumstances.

6. Cancellations and Refunds
– Refer to our Refund and Cancellation Policy for details.

7. Code of Conduct
– Patients must maintain a respectful and honest communication tone.
– Providing incorrect or misleading information may lead to cancellation of services.

8. Privacy and Confidentiality
– We are committed to protecting your personal and health-related data. See our Privacy Policy for full details.

9. Limitation of Liability
– Dr Vatsal Suchak and affiliated staff shall not be liable for any indirect, incidental, or consequential damages resulting from use of the platform or medical advice.

10. Intellectual Property
– All content on this platform is owned or licensed by Dr Vatsal Suchak.

11. Governing Law and Jurisdiction
– These Terms shall be governed by the laws of India. Disputes are subject to jurisdiction of courts in [Insert City].

12. Changes to Terms
– We may revise these terms at any time without notice. Continued use implies acceptance of any changes.